Refund policy

At VYNELLES, customer satisfaction is important to us.

You may request a return within 14 calendar days after receiving your order.

To request a return, contact our customer support team using our Contact Us page and include your order number and reason for the request.

Our team will provide return instructions and the applicable return address.

Please do not send products back without contacting us first.

For standard returns, items should be:

Unused and unworn beyond what is reasonably necessary to inspect or try them on.
In their original condition.
Returned with their original labels and accessories, where applicable.

Any legally applicable consumer rights remain unaffected.

Certain hygiene-sensitive or sealed products may be excluded from standard returns when applicable law permits.

These exclusions do not affect your statutory rights regarding defective, damaged or incorrectly supplied products.

If you receive a damaged, defective or incorrect product, please contact us promptly with your order number and photographs of the issue.

We will review the problem and provide a suitable remedy, which may include a replacement or refund, in accordance with applicable law.

Once your return has been received and assessed, we will inform you of the outcome.

Approved refunds will be issued to the original payment method. The time required for funds to appear depends on your payment provider.

For returns based on a change of mind, return shipping costs will be communicated before you proceed and allocated in accordance with applicable law.

For defective or incorrectly supplied items, we will provide an appropriate remedy without charging costs prohibited by law.

If you need to cancel your order, please contact us as soon as possible.

We will confirm whether cancellation is possible based on its fulfillment status. Your statutory cancellation rights remain unaffected.

For return or refund assistance, please use our Contact Us page.

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