Shipping policy

 

Thank you for shopping at VYNELLES. We want you to have a smooth and transparent shopping experience.

Order Processing

Orders are processed through our fulfillment partner.

Our estimated processing time is 2–4 business days, subject to product availability and fulfillment confirmation.

Business days exclude weekends and public holidays.

Shipping Destinations

VYNELLES currently offers shipping to eligible addresses within the United States.

Estimated Shipping Times

• Order processing: 2–4 business days.

• Shipping transit: 6–12 business days.

• Estimated total: 8–16 business days, subject to confirmation of the complete fulfillment timeline.

These are estimates, not guaranteed delivery dates. Shipping may take longer due to carrier delays, customs procedures, holidays or other circumstances.

Shipping Costs

Available shipping methods and applicable charges will be displayed at checkout before payment.

Additional carrier charges for remote destinations or redelivery may apply where permitted and communicated to the customer.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive tracking details.

Tracking updates may take some time to appear in the carrier's system.

Incorrect Shipping Information

Please ensure your shipping information is accurate before completing your purchase.

Contact our support team as soon as possible if you notice an error. We cannot guarantee changes after fulfillment begins.

Delayed or Lost Orders

If your order is significantly delayed or appears lost, please contact us so we can investigate with our fulfillment partner.

If we cannot ship your order within the promised timeframe, we will provide the applicable cancellation and refund options.

Questions

For shipping questions, please use the contact information provided on our Contact Us page.